1 What types of cleaning services do you offer?

• General office cleaning: This service includes routine cleaning of offices, cubicles, workstations, break rooms, restrooms, and other common areas. Our team will vacuum, dust, clean surfaces, empty trash cans, and sanitize high-touch areas.

• General home cleaning service: Our home cleaning service includes routine cleaning of bedrooms, bathrooms, living areas, kitchens, and other common areas. Our team will vacuum, dust, clean surfaces, and sanitize high-touch areas.

• One-off spring cleaning: Our one-off spring cleaning service is designed to provide a deep clean of a home or office. This service includes a thorough cleaning of all areas, including hard-to-reach spots, and is ideal for preparing a space for a special event or after a big move.

We are committed to providing high-quality cleaning services that are tailored to meet the unique needs of each client. If you have any specific requests or requirements, please let us know, and we will do our best to accommodate them.

2 How much do your cleaning services cost?

Our cleaning services are priced based on an hourly rate, which typically ranges between $45 - $55 per hour. This hourly rate includes both labour costs, which range between $25 - $35 per hour, and a service fee that covers various business expenses such as insurance, car maintenance, time loss while we travel to a customer's house, and equipment and chemical costs.

We believe that this pricing model provides our clients with a fair and transparent cost structure that accurately reflects the time and resources required to provide high-quality cleaning services. However, please note that exact pricing may vary depending on the scope of the work and any specific requirements or requests that you may have. If you would like to receive a more accurate quote for our cleaning services, please don't hesitate to contact us.

3 How often do you recommend cleaning my home or office?

The frequency of cleaning your home or office depends on various factors such as the size of the space, the number of occupants, and the level of foot traffic. In general, we recommend a regular cleaning schedule to maintain a clean and healthy environment.

For offices, we recommend a daily or weekly cleaning schedule, depending on the size and occupancy of the space. This includes routine cleaning of workstations, common areas, restrooms, and break rooms.

For homes, the recommended cleaning frequency varies depending on the number of occupants and their lifestyle. For example, a family with young children and pets may require more frequent cleaning than a single person living alone. We recommend a weekly or Fortnight cleaning schedule to maintain a clean and healthy home environment.

However, we understand that every client has unique needs and preferences. We are happy to work with you to create a customized cleaning schedule that fits your specific requirements.

4 Are your cleaning products environmentally friendly?

While we strive to use environmentally friendly cleaning products whenever possible, we also recognize that some cleaning situations may require the use of stronger cleaning agents such as bleach.

We take great care in selecting our cleaning products and aim to use the most effective yet environmentally responsible products available. Our team is trained to use these products safely and in compliance with all relevant regulations and standards.

5 Are your employees trained and insured?

We take great pride in ensuring that all our sub-contractors are fully trained and insured. We understand the importance of having skilled and qualified professionals to provide our clients with the highest quality cleaning services.

6 Can I request a specific cleaner or team to clean my space?

We understand that our clients may have specific preferences when it comes to the cleaning team they work with, and we will do our best to accommodate your requests.

While we cannot guarantee that a specific cleaner or team will be available for every cleaning appointment, we will make every effort to assign your preferred team to your scheduled cleaning. If your preferred team is not available, we will work with you to find a suitable replacement that meets your needs.

7 Do you provide cleaning supplies, or do I need to provide them?

We provide all the necessary cleaning supplies and equipment needed to clean your home or office. Our team arrives fully equipped with everything required to complete the cleaning job to our high standards.

We may also ask our customers to provide specific cleaning chemicals or items if necessary, depending on their preferences and needs.

8 Do you offer a satisfaction guarantee or warranty?

Yes, we are committed to providing our clients with high-quality cleaning services, and we stand behind our work.

After completing the cleaning service, we make sure to walk through the space with the customer to confirm that their needs and checklist have been met before we leave.

We may also provide before and after photos depending on the situation.

9 How do I schedule a cleaning appointment?

To schedule a cleaning appointment, customers can make a booking through our online contact form or send an email to info@cleandoc.com.au. Once we receive the customer's enquiry, one of our team members will contact them to schedule an obligation-free quote. If the customer accepts our quotation, we can then schedule the cleaning appointment at a time that is convenient for them.

10 I cannot find what I need on your checklist

Not finding what you need on our checklist? No worries! We are more than happy to provide you with a customized quotation that caters to your specific requirements. We understand that every customer is unique, and we are committed to meeting your individual needs. Simply reach out to us, and we will tailor our services to ensure we address all your cleaning requirements effectively.